Grievance redressal
If something went wrong with an order, a payment or your personal data, Lizaz has a named person who must look into it.
Grievance Officer
The Grievance Officer's details are being added. Until then, please use the contact details below and mark your message “Grievance”.
How we handle a complaint
- Tell us your name, phone number, the order number and what went wrong.
- We acknowledge your complaint within 48 hours.
- We resolve it within one month of receiving it, and tell you what we did.
- For an order, you can also cancel or ask for a refund yourself — see Cancellations & refunds.
If you are not satisfied
You can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint at e-jagriti.gov.in. For personal data, you may approach the Data Protection Board of India.
Talk to us
For anything about an order, open My Orders.