Cancellations & refunds

How to cancel an order, return an item and get your money back.

Cancelling an order

Open the order in My Orders and press Cancel order. You can do this until we start packing it. There is no cancellation charge.
After packing has started, contact us and we will do our best to help.
We may cancel an order if items are out of stock or the address cannot be served; you are told and any payment is refunded in full.

Check your order when it arrives. If an item is damaged, expired, missing or not what you ordered, tell us within 48 hours of delivery, ideally with a photo.
We will replace the item or refund it — your choice where the item is available.
Fresh produce, dairy, frozen and opened food items cannot be returned once accepted in good condition, for hygiene reasons.
Sealed, unused packaged items can be returned within 7 days of delivery.

If you paid online, the money goes back to the same card, UPI or bank account.
We approve refunds within 2 working days; your bank then usually takes 5–7 working days to show it.
If you paid in cash on delivery, we refund to your UPI or bank account, or as store credit if you prefer.
Loyalty points used on a cancelled or returned order go back to your account.

For anything about an order, open My Orders.

Not resolved? Write to our Grievance Officer.

How to cancel an order, return an item and get your money back.

Open the order in My Orders and press Cancel order. You can do this until we start packing it. There is no cancellation charge.
After packing has started, contact us and we will do our best to help.
We may cancel an order if items are out of stock or the address cannot be served; you are told and any payment is refunded in full.

Check your order when it arrives. If an item is damaged, expired, missing or not what you ordered, tell us within 48 hours of delivery, ideally with a photo.
We will replace the item or refund it — your choice where the item is available.
Fresh produce, dairy, frozen and opened food items cannot be returned once accepted in good condition, for hygiene reasons.
Sealed, unused packaged items can be returned within 7 days of delivery.

If you paid online, the money goes back to the same card, UPI or bank account.
We approve refunds within 2 working days; your bank then usually takes 5–7 working days to show it.
If you paid in cash on delivery, we refund to your UPI or bank account, or as store credit if you prefer.
Loyalty points used on a cancelled or returned order go back to your account.

For anything about an order, open My Orders.

Not resolved? Write to our Grievance Officer.